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EBPN
A
crowded United Air Lines flight was cancelled. A single agent was assigned
to rebook a long line of unhappy inconvenienced travelers.
She
was doing her best when suddenly an angry customer pushed his way
to
her desk. He slapped his ticket down on the counter and shouted:
"I don't want to stand in line. I HAVE to be on this flight
and
it has to be FIRST CLASS and RIGHT NOW!"
The
young agent replied, "I'm sorry, sir, I'll try to help you but
I've
got to help these folks first. I'm sure we'll be able to work
things
out for you." The angry passenger was unimpressed and unrelenting.
He asked loudly, so that all the passengers could
hear,
"I don't want to stand in line! Do you have any idea who I am?"
Without
hesitation, the agent smiled and grabbed her public address
microphone.
"May I have you attention, please," her voice bellowed through
the terminal. We have a passenger here WHO DOES NOT KNOW WHO
HE
IS. If anyone can help him identify himself, please come to the gate."
With the crowd laughing hysterically, he glared at her and
swore,
"Screw you!"
Without
flinching, she smiled and said, "I'm sorry, sir, but you'll
have
to stand in line for that too!"
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